Behind
HOME TELECOM

Meet Jane… 

Jane has been rocking the customer experience role for 2 years, after switching from a banking management background. Her favourite food is a roast dinner, and she can’t get enough of Virgin Mojitos. She shares her home with a cat named Jamie and helps out at the Cats Protection, occasionally volunteering at St Barnabas Hospice. Jane’s motivation at work comes from a sense of achievement and happiness in her role. She’s known for giving out sweets and doughnuts, and for sticking to facts over emotions. She takes pride in encouraging her team to embrace change as the business grows, motivating them to adapt positively and enjoy it. The best part of her job? The amazing people she gets to work with. Outside of work, Jane loves swimming, reading, and is currently pursuing a degree in History at the Open University. She also enjoys spending time with her family and visiting museums. She describes herself as honest and always up for a giggle. At her desk, you’ll find a plant named Jem and about 30 adopted yellow (artificial) chicks from colleagues.

Meet Luke… 

Luke is a company veteran who has climbed the ladder of success, starting as a customer operator, then becoming a team leader, and now managing his own team of 20. He believes one of the secrets to a successful department is experiencing tasks through his team members’ eyes before giving directions.

Despite his motivation and drive, Luke’s best work often comes after a big cup of coffee. He appreciates the finer things in life, like good wine, authentic lasagne, and a team full of people who make you smile when you come to work. For him, the dopamine from a job well done, happy customers, and a strong team spirit is the best feeling in the world—almost as good as spending time with loved ones or enjoying football, his favorite sport.

Meet Lolly… 

With over 16 years of digital marketing experience, Lolly has navigated the worlds of B2B, B2C and SaaS.
But let’s get to the fun stuff…She has a massive sweet tooth and can’t get enough smoothies. Her household is a mini-zoo with Luna the horse, Caesar the dog, and two mischievous cats, Remus and Rome. When she’s not wrangling animals, she’s show jumping, eventing, or chasing after her two little boys. Her motivation? Loving what she does, working with an awesome team, and funding her pricey hobbies. You can spot her from a distance as she’s the person in the office who loves to write with coloured pens, burns through hundreds of notepads, and makes lists for everything. She is most excited about creating new marketing opportunities and campaigns, bringing fresh ideas, optimising communication channels, and enhancing the company’s unique selling points. She describes herself as driven and energetic, and her desk is always a creative explosion of plans, printouts, and fruit!

Meet Tanya… 

Tanya is a seasoned HR veteran and a walking encyclopedia of workplace dos and don’ts. With a background spanning retail, manufacturing, and housing associations, she’s now conquering the telecommunications and broadband industry, keeping everyone in line and on their best behavior.

Tanya is the office go-to for everything, aiming to keep everyone happy and coming to work with a smile. She thrives on the diversity of her job, relishing the chance to connect with everyone at Home Telecom. Despite her varied career, she insists this place is special, with a friendly atmosphere where everyone looks out for each other.

When she’s not wrangling her “work children,” Tanya loves riding her beautiful horse, Blue, in the South Downs or looking for the perfect steak and chips.

Meet Charles… 

Charles has been with us for three years, climbing the ranks from technical support agent to team leader extraordinaire. He’s not just proud of his team’s growth; he’s practically glowing. Under his watch, they’ve sprouted a whole new department dedicated to solving customer queries about hardware connections and broadband speeds. Charles is also our go-to guy for maintaining stellar relationships with the dispatch companies handling our router supplies. His multitasking skills are legendary—picture seven team members vying for his attention at once, and he’s juggling it all like a pro. To Charles, Home Telecom is one big family. We stick together through thick and thin, always keeping the atmosphere positive and filled with laughter. When he’s not busy untangling routers or giving cable-plugging tutorials, you’ll find Charles in his garden, with his trusty pug assistant, Bee, or whipping up some spicy Mexican dishes. Ay ay ay! Need to find Charles in the office? Just look for the desk adorned with Coca-Cola and mints—a combo he learned the hard way not to mix as a kid.

Meet Sasha… 

Sasha is the heartbeat of Home Telecom, and she knows every nook and cranny of the business. Having worked in every single department, she understands the daily grind, demands, and challenges like no one else. This experience has shaped her into the excelling professional and the face of the company that she is today. Energetic and enthusiastic, Sasha’s presence is felt from her loud “Good morning, everybody!” to her occasional funny comments in the work chat. She always sets a positive tone, making everyone smile and feel welcome. Her ambition to grow the company and reach out to more customers has made a significant impact over the past decade, helping Home Telecom become a market leader. Even when asked what she loves most about her job, Sasha’s business mind doesn’t switch off. She cheerfully exclaims, “Who doesn’t love broadband! My team and I offer a streamline support for the tenancy market by offering full utilities in just one phone call.” At the end of the day, when she finally closes the laptop down, she transforms back into just Sasha, A mum of a 2 year old boy, who enjoys a BBQ with friends and family with a large glass of Whispering Angel.