Help and Support

Our customer support team pride themselves on fixing issues fast and not passing you through endless teams to resolve your problem, whether it be technical, a query about your account or bill, all of our UK based team are dedicated to resolving your broadband issue with speed and professionalism. 

Frequently asked questions

Below in our FAQ’s we have tried to capture some of the most frequently asked questions, but if you can’t find the answer or want to know more please pick up the telephone and speak to one of our team or chat to us via our Live Chat.

Service FAQs

Experiencing difficulties with your service? Rest assured, the solution is likely straightforward, and you might even be able to resolve it independently by consulting our comprehensive frequently asked questions section.

Product FAQs

Do you have a question around our products? Our Products FAQs address common inquiries and delve into the finer details, offering clarity on product features, specifications, usage guidelines, and more

Account FAQs

Do you have a question around your account? From account setup and password retrieval to billing inquiries and security measures, our FAQs cover a wide range of topics to ensure you have all the information at your fingertips.

For an instant response, speak to our team directly.

Our Webchat service is available from 8.30am until 5:30pm on weekdays, and 9.00am – 1.00pm on Saturdays and Bank Holidays.

Our teams are here to support you on any challenges that you may have. You can speak to us through our Webchat service or contact us directly via telephone.

Home Telecoms Live Chat image

Our router guides

We have compiled all of our router setup guides in one easily accessible place. Just download the guide specific to your router model, and you’ll receive step-by-step instructions to effortlessly complete your setup.

Technicolour DGA0122
Router Setup Guide

Use the following downloadable PDF guide to assist with the setup of your new router.

Technicolour DWA0120
Router Setup Guide

Use the following downloadable PDF guide to assist with the setup of your new router.

Technicolour TG588
Router Setup Guide

Use the following downloadable PDF guide to assist with the setup of your new router.

Zyxel VMG8623
Router Setup Guide

Use the following downloadable PDF guide to assist with the setup of your new router.

Contact a member of our team

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Welcome Team

Our team dedicated to welcoming you to Home Telecom, managing your install and set up from the moment your order with us, until you go live.

01403 216131

sales@hometelecom.co.uk

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Technical Support

Whether you have a technical challenge or need some support with your router – our team of experts are ready to help you.


01403 216134
(Option 1)

broadbandsupport@hometelecom.co.uk

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Service Upgrades

Want to understand whether you can achieve better speeds or you need to move your broadband to a new address, this team is ready to help you.

01403 216133
(Option 1,2,2)

customer.care@hometelecom.co.uk

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Customer Care

Our care team is there to deal with anything you need help with as a customer. If you have a question about your bill or want to know more about our other services, give them a shout, they really do care.

01403 216133
(Option 1,3,3) 

customer.care@hometelecom.co.uk

Take your experience to the next level

Enhanced Care Package

Are you often online at the evening or weekends? Do you have a busy household or lots of devices? Most customers take advantage of our 24-7 UK based Technical Support by opting into our Enhanced Care service, for just £1.95 per month.

Just £1.95 per month.

Upgraded Router

Upgrade to our high-spec Upgraded Router, offering superb WiFi- on a dual band frequency. Perfect for users with more than four devices in their home, or who live in busy areas. The router is future ready, making it capable of handling the latest technology of 1Gbps speeds, all for a one of cost of £30.

£30.00 one off fee

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