Don’t think twice to
CONTACT US
There is nothing more annoying than having a problem with a service and it taking a long time to speak to someone to start fixing the problem.
With our customer service teams all based in the UK we aim to get your issue resolved as quickly as possible keeping our call wait times short to ensure you speak to a human being who can help fast.
What do you need help with?
Speak to us
Sales Team
Our experienced sales team are here to help you arrange your utilities with you household needs in mind. They can assist you with:
√ Utility set up for your new property
√ Find the ideal broadband speed for your home
√ Packages tailored to your household usage
√ Any other general enquiries
Open Hours:
Good Friday: 9am -1pm
Saturday: 9am – 1pm
Easter Sunday: Closed
Easter Monday: 9am -1pm
Tuesday onwards: normal business hours
Call us: 01403 216133
E-mail us: sales@hometelecom.co.uk
For more technical support question, please visit our
support page.
Customer Care Team
If you are already a customer and would like to speak to us directly, please do not hesitate to contact our friendly customer care team. They can help you with:
√ Renewals, upgrades or account take overs
√ SupportPlus
√ Priority bookings
√ Landline, energy, mobile SIMs or Sky Q packages
Easter Open Hours:
Good Friday: 9am -1pm
Saturday: 9am – 1pm
Easter Sunday: Closed
Easter Monday: 9am -1pm
Tuesday onwards: normal business hours
Call us: 01403 216133
E-mail us: customer.care@hometelecom.co.uk
For more technical support question, please visit our
support page.
SupportPlus
Do you need to speak to us urgently?
Add SupportPlus to your package and get…
24/7 customer technical support – including public holidays
no engineering charges
only £3 per month
Arrange your energy before the April price increase
Take control of your energy bills with our trusted energy supplier that lets you split costs effortlessly and enjoy unlimited energy at a fixed price. No surprises, just total budget-friendly freedom!
What’s in it for you?
*Available to customers already on or joining the Home Telecom broadband.
LIVE CHAT SERVICE
For an instant response, speak to our team directly. Live Chat is the quickest way to get in touch with one of our helpful advisers.
Connect with a real person instantly.
If English isn’t your preferred language, don’t worry our chat supports over 100 different languages.
Live Chat Open Hours:
Mon – Friday 9am – 5pm | Saturdays and Bank Holidays 9am – 1pm
Do you have a missed call from us?
One of our agents might have tried to call you. You can see the numbers we use to contact customers.
Why not book a callback at a time that suits you, so we don’t miss you again?
Easter Open Hours
Good Friday: 9am -1pm
Saturday: 9am – 1pm
Easter Sunday: Closed
Easter Monday: 9am -1pm
Tuesday onwards: normal business hours
60B Queen St, Horsham RH13 5AD
Don’t just take our word for it…Trust our customers!
What truly distinguishes us from other providers is our unparalleled service levels. At the end of the day, our genuine care is what sets us apart.
Love your service?
Recommend a friend! Get a month broadband, completely FREE!
