Copper cable stop sell: Everything you need to know

Exciting changes are happening within the broadband industry, and we want to give you a heads-up so you have plenty of time to decide the future of your broadband.

Last year, Ofcom announced that copper cables are being retired in the UK, which means that if your broadband currently runs on copper, you’ll need to switch to Full Fibre before December 2025. But please don’t panic, switching to Full Fibre will revolutionise your online experience. We’ve broken down everything you need to know for a seamless and stress-free transition.

What is the Copper Stop Sell?

To improve your broadband connection and speed, we are retiring outdated traditional copper cable lines and making the shift to Full Fibre. Since 5th September 2023, broadband suppliers like Openreach and BT have been working hard to set up the infrastructure for Fibre Optic technology and the transition is expected to be completed before December 2025.

What are my Full Fibre package options?

Switching to Full Fibre Broadband comes with amazing benefits. Fibre Optic cables offer over 1,000 times more bandwidth than copper and can travel more than 100 times further, making it the perfect choice for future-proofing your internet connection.

To see the Full Fibre packages available at your address, please click here.

What will happen to my landline service?

With the retirement of copper lines, landline services are being upgraded. If you choose to switch to Full Fibre and wish to have a landline service, it will be delivered over technology called Voice over Internet Protocol (VoIP) also known as ‘digital phone’ or ‘digital voice’.

The VoIP service is provided for an extra £6.00/month (call packages not included).

Will I lose my landline number?

You will almost always keep your landline number. Your number will be switched to our digital service provider, Voice Flex, which can take up to 10 working days. If you need your landline in the meantime, we’ll give you a temporary number until the switch has been completed.

Do I need to speak to my careline/lifeline service? 

Yes, please reach out to your careline/lifeline service provider as soon as possible so they can help you find a device that works without a copper line. Once you have switched to a device that works with Fibre Optic, we can go ahead with your connection.

Are there any additional charges?

If you choose a 12 or 24 month contract, installation is completely free. Depending on the specification and age of your current router, you may need a new router. The Technicolor DWA0120 router is free of charge, and you will only need to pay a £9.95 postage fee.

How do I switch to Fibre Optic broadband?

Give us a call to chat about your Full Fibre package options and pick an installation date that works for you. Once you’re happy to go ahead, we’ll place the order. All you need is someone over 18 at home on installation day.

How long will the switch over to Fibre Optic connection take?

The whole process takes 2-3 weeks depending on the installation date. The Fibre Optic connection installation itself takes about an hour, and once the engineer is done, your broadband will be up and running again!

We hope you found this article helpful! If you have any questions, don’t hesitate to reach out. Give us a call on 01403 216133 or email us at customer.care@hometelecom.co.uk. We’re here to help!