WELCOME
Former Earth customers
We’re so pleased to have you with us. As an Earth Broadband customer, your service is now supported by the Home Telecom team. Rest assured -you’re in safe hands. We’re here to make the transition smooth and to keep you connected with the care and reliability you deserve.
As of 29th August 2025 home telecom have acquired earth customers and any new customers will have the full support of a fully UK based team.
FAQ's
Why am I transferring to Home Telecom?
Earth Broadband have chosen us to look after and provide ongoing care to their valued residential customers. As a leading and trusted provider, we are proud to be awarded 4.4* ‘excellent’ rating on Trustpilot based on over 15,000 reviews, which makes us one of the highest in the industry.
What happens to my trees?
We will continue looking after and planting more trees, nothing on this will be changing!
When am I transferring?
We will start managing your service effective from 29th August 2025.
Home Telecom is the only provider to offer 24/7 365 days a year technical support to our customers we know your broadband isn’t 9-5! Our SupportPlus gives you peace of mind that if you ever do need support day or night, we’ve got you covered for just £3 per month and we’ll even take care of certain engineer fees! Call 01403 214069
Do I need to do anything as part of the change?
No, just sit back and relax, we will do all the heavy lifting and you can continue to enjoy your current broadband supply, package and price knowing this will stay the same.
What if I don’t want to transfer?
Why not join us? We’re a fully UK-based company with a 4.4 star TrustPilot rating and an ‘Excellent’ review score. Plus, with ISO9001 and ISO21007 accreditations, you can rest assured you’re in safe hands.
I have an outstanding issue with Earth Broadband
We will do our upmost to resolve any outstanding queries you may have, so please get in touch. Our live chat response time is 30 seconds, with a real human!
What happens to my payments?
Your package price will remain the same, and starting from 1st October 2025, “Home Telecom” will appear on your bank statement. While we aim to keep changes minimal, your billing and payment collection date may vary slightly. We are aware some customers have been double billed by Earth Broadband in August, if this has affected you please let us know so we can investigate it with you.
Do you have any questions?
Although we always aim to make your transition seamless, we understand that as a former Earth Broadband customer you might need reassurance that you are in safe hands. Whether you have new or outstanding issues or just questions about your transfer to us, our customer care team is always here to help!
Customer care team
Open Hours:
Monday to Thursday: 9am – 5.30pm | Friday: 9am – 5pm | Saturday: 9am – 1pm
Call us: 01403 214069
E-mail us: earthbroadband@hometelecom.co.uk
SupportPLUS
Support that NEVER SLEEPS
- 24/7 customer technical support
- no engineering charges*
- only £3 per month
Did you know we can also arrange…
Mobile SIMs
Stay connected wherever you go with SIM plans that fit your lifestyle.
Whether you need just the basics or loads of data, we’ll help you find a SIM plan that suits your usage and budget – no fluff, just what you need.
Energy
Compare fixed and variable tariffs for your property and choose the best deal for your household.
Energy for a greener, better future.
Entertainment
Immerse yourself in a world of entertainment with our Sky Entertainment package. Enjoy the latest shows, movies, and must-see series—all in stunning HD, ready when you are.
We're UK's leading broadband and utility specialists?
Don't just take our word for it...Trust our customers!
What truly distinguishes us from other providers is our unparalleled service levels. At the end of the day, our genuine care is what sets us apart.