Get in touch with our teams

There is nothing more annoying than having a problem with a service and it taking a long time to speak to someone to start fixing the problem. With our customer service teams all based in the UK we aim to get your issue resolved as quickly as possible keeping our call wait times short to ensure you speak to a human being who can help fast.

Since 2011, we have established a strong presence and take great pride in our remarkable Trustpilot rating of 4.6*. This ‘excellent’ rating puts us as one of the industry’s highest.

Our Welcome Team operates from the United Kingdom, ensuring that you can connect with a live human representative in less than three minutes.

From broadband to energy, council tax to water, you can conveniently arrange and manage all your essential services in a single place, and manage them under one roof.

Our team dedicated to welcoming you to Home Telecom, managing your install and set up from the moment your order with us, until you go live.

Whether you have a technical challenge or need some support with your router – our team of experts are ready to help you.

Want to understand whether you can achieve better speeds or you need to move your broadband to a new address, this team is ready to help you.

Our care team is there to deal with anything you need help with as a customer. If you have a question about your bill or want to know more about our other services, give them a shout, they really do care.

9.00am – 5.30pm

9.00am – 5.30pm

9.00am – 5.30pm

9.00am – 5.30pm

9.00am – 5.00pm

9.00am – 1.00pm

What truly distinguishes us from other providers is our unparalleled service levels. At the end of the day, our genuine care is what sets us apart.